Machine will not drain
A blocked hose or filter, failed pump or control fault may leave water in the drum. Do not force a locked door open; water may spill out.
THE REPAIR & CARE JOURNAL
Washing Machine Parts, Safe Use & Care
Understand the main components of your washing machine, the user checks you can make and when to stop and call for help.
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Meet the main components
Use it well
Sort by care label, choose a suitable cycle, measure detergent and respect programme load limits. Empty pockets before loading. Let the door unlock naturally. Shut off water if a hose leaks and isolate electricity only when safe and dry.
Keep the product manual and model reference where you can find them. Different programmes, accessories and maintenance procedures apply to different models, even within the same brand. Follow the instructions supplied with your appliance.
Routine care
Use the detergent type and dose specified for the machine. Empty pockets, avoid overloading and run the recommended cleaning programme. Clean accessible filters only as instructed, with power off and water cooled. Keep children away from open doors and cleaning products.
Before routine cleaning, stop the appliance and follow its isolation and cooling instructions. Do not remove fixed protective panels. If a task is not described as user maintenance in the manual, arrange professional help.
Safe checks
- Confirm the tap is open and the inlet hose is not visibly kinked.
- Redistribute an unbalanced load and follow the programme load limit.
- Check the drain hose installation against the model manual.
- Record error codes; do not bypass the door or lid interlock.
Symptoms and what they may mean
Drum does not spin
Load imbalance, drainage failure, a door-lock fault or drive problems may prevent spin. Explain whether the drum turns during washing but stops during spin.
Vibration or banging
An uneven floor, unsuitable load, transport bolts or worn suspension can cause movement. Stop the cycle if the appliance moves dangerously.
No fill, leaks or cycle errors
Check that the tap is open and identify where a leak appears. Inlet valves, hoses, door seals and water-level controls need different checks.
When you need a repair
Inspection follows filling, washing, draining and spinning. Checks may cover the lock, valves, pump, suspension, drive and controls. Drum or bearing replacement depends on whether the assembly is serviceable; some sealed tubs require a larger assembly. Compare the repair cost with replacement value before approving major work.